Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 25 years of age or older.

Drivers between the ages of 21 and 24 may be eligible to rent with prior approval from 1 Alpha Charlie and are required to pay an additional $150 security deposit.

Is there a required interval between bookings?

Yes. A minimum 4-hour buffer is required between rentals to allow time for vehicle inspection, cleaning, and preparation.

Do you offer any discounts or promotions?

Yes! We offer the following discounts on extended rentals:

5% off rentals of 3 days or more

10% off rentals of 7 days or more

15% off rentals of 15 days or more

20% off rentals of 30 days or more

We also offer a special promotion: Rent for 6 days and receive the 7th day free.

Promotions are subject to availability and cannot be combined with other offers unless otherwise stated.

Is a security deposit required?

Yes. A $250 refundable security deposit is required for all standard rentals.

Drivers under the age of 25 who are approved to rent must provide an additional $150 security deposit.


What is the shortest and longest rental duration allowed?

Minimum rental period: 3 days

Maximum rental period: No maximum rental length, subject to vehicle availability.

How are sales tax, coupons, and additional fees applied?

A 7.5% sales tax is applied to all rentals. Eligible discounts or promotional offers are applied during checkout according to their terms and conditions.

How many miles are included with the rental?

Each rental includes 250 miles per day.

Additional mileage charges may apply if the daily mileage allowance is exceeded.

What are your standard business hours?

Our standard business hours are:

🕖 7:00 AM – 10:00 PM (Eastern Time)

Do you offer vehicle delivery?

At this time, we do not offer delivery services.

What are the allowed pick-up and return times?

Pick-up and return times are arranged on a case-by-case basis.

Please contact us in advance to discuss scheduling and availability.

Is there a specific schedule for custom deliveries?

Custom requests are handled on a case-by-case basis.

Please contact us to discuss your needs.

Do you allow pick-ups and returns outside business hours?

After-hours pick-ups and returns may be available depending on availability.

Please contact us in advance to discuss arrangements.

Are there any important extra details renters should know?

Additional Fees

Young Driver Deposit (Ages 21–24): Additional $150 (approval required)

Prepaid Fuel Option: $55

Refueling Fee: $15 plus the cost of fuel

Late Return Fee: $25 per day

Vehicle Retrieval Fee: $100 if the vehicle is not returned as agreed

Do you offer additional equipment or services?

No additional equipment or optional services are currently offered.

What is the cost for an additional driver?

Additional approved drivers may be added at no additional charge, provided they submit valid proof of insurance and meet all rental qualifications.

What are the penalties or fees for smoking in the vehicle?

🚭 Smoking or vaping of any kind is strictly prohibited, including cigarettes, cigars, marijuana, and e-cigarettes.

Evidence of smoking, odors, ash, residue, or attempts to mask smoke with fragrances will result in a non-negotiable $200 cleaning fee.

Are there any fees associated with EZ Pass or toll usage?

Renters are responsible for all toll charges incurred during the rental period.

Vehicles are equipped with Peach Pass and/or EZ Pass devices. If you expect to use toll roads, please notify 1 Alpha Charlie in advance.

Please note that toll charges may take 30–60 days to be received. Once your toll invoice is issued, please review and submit payment promptly.

Is there a cleaning fee? Under what conditions is it charged?

Vehicles are expected to be returned in reasonably clean condition. No cleaning fee is charged for normal use.

Additional cleaning fees may apply as follows:

Heavy Cleaning: $100 (moderate stains, excessive dirt, odors, or bug debris)

Severe Cleaning: $150 (steam cleaning or full detailing required)

Pet Hair Removal: $150

Multiple Cleaning Issues: $250

Cleaning fees are assessed based on the condition of the vehicle upon return.

Are pets allowed in the vehicle?

While we love animals, pets are not permitted in our rental vehicles.

Evidence of unauthorized pet transport, including pet hair or odors, may result in applicable cleaning fees.

Have a question for us?

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Why Choose Us!

Skip the long lines and hassles of traditional car rental companies by having your next luxury car delivered directly to your preferred location and time.

As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.

Want to book from us?

Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.

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